Safety at Family Driver: you and your car, home safe
When you book a Family Driver, you're trusting someone with your car and often with getting you home late at night. Here's how we check drivers, what you can do to stay safe, and who to call if something goes wrong.
How drivers are checked
Every driver's identity and driving licence is checked as part of our driver onboarding process before they can accept bookings. After signing up in the driver app, every driver completes their registration with our team by phone. If you have a concern about a driver, tell us and we'll follow it up.
Before your trip
- Book in the app so the trip is recorded and you can see who is coming.
- When the driver arrives, check that their name and photo match the app before you hand over your keys.
- Set your pickup pin where your car actually is, and add a note if it's hard to find.
- Tell the driver about anything unusual about your car before you set off.
During your trip
- Wear your seatbelt, including in the back.
- Share where you are with a friend or family member if you're travelling alone late at night.
- If anything makes you uncomfortable, ask the driver to stop somewhere safe and public, such as a fuel station.
- Keep your phone charged so you can reach us or the emergency services.
Your car and insurance
Your car is driven by a verified driver, but it's still your car. Check with your insurer that your motor policy covers another person driving your vehicle, and keep your insurance and revenue licence in the car as usual. If there is any damage or incident during a trip, tell us straight away so we can help.
In an emergency
If anyone is hurt or in danger, call the emergency services first:
- 119 — Police emergency
- 1990 — Suwa Seriya ambulance
Then let us know: call 0777 621 485 or email [email protected]. To report a problem with a driver after your trip, email us with the date, time and pickup location and we'll follow it up.
Book with confidence
Read how Drink and Drive works step by step, or see how fares work.
